Sales Policy

Welcome to Covamavel!

Effective Date: December 30, 2024

Thank you for choosing Covamavel for your children’s toys and entertainment needs. Our sales policy outlines the terms and conditions applicable to all purchases made through our website, Covamavel, or at our physical location. By purchasing our products, you agree to abide by the terms detailed below.

Contact Information

1. Pricing and Payment

1.1. Pricing
All product prices listed on our website are in USD and inclusive of applicable taxes unless stated otherwise. Covamavel reserves the right to adjust prices, offers, and discounts without prior notice. Prices at the time of purchase will be honored.

1.2. Payment Methods
We accept the following payment methods:

  • Credit/Debit Cards (Visa, MasterCard, American Express)

  • PayPal

  • Bank Transfers

All payments must be successfully processed before order fulfillment. For security purposes, any discrepancies or failed payments may result in order cancellation.

2. Order Placement and Confirmation

2.1. Order Process

  • Browse and select your desired products on https://covamavel.com.

  • Add items to your cart and proceed to checkout.

  • Provide accurate shipping details and payment information.

2.2. Order Confirmation
Once an order is placed, you will receive an email confirmation with the order details. Please review this carefully. If there are any errors, contact us immediately at info@covamavel.com or (931) 723-3370.

2.3. Order Cancellations
Orders can be canceled within 24 hours of placement without penalties. After this period, cancellations may not be accepted as processing begins.

3. Shipping and Delivery

3.1. Shipping Options
We offer the following shipping methods:

  • Standard Shipping: 5-7 business days

  • Express Shipping: 2-3 business days

Shipping fees vary depending on the weight and destination of the order.

3.2. Delivery Tracking
Once your order is shipped, you will receive a tracking number via email. Use this to monitor the delivery status.

3.3. International Shipping
Currently, Covamavel ships within the United States only.

4. Returns and Exchanges

4.1. Return Policy
If you’re not satisfied with your purchase, you can initiate a return within 30 days of receipt. Items must be unused, in original packaging, and accompanied by a proof of purchase.

4.2. Exchange Policy
Exchanges for defective or damaged items are available within 30 days of purchase. Please contact info@covamavel.com to initiate the process.

4.3. Non-Returnable Items

  • Personalized or customized items

  • Final sale products

5. Promotions and Discounts

Promotions and discounts are valid during the specified period and cannot be applied retroactively. They cannot be combined with other offers unless stated otherwise.

6. Customer Support

Our customer support team is here to assist you with any questions or concerns. Please contact us via:

7. Liability and Disclaimer

Covamavel is not responsible for delays or issues caused by third-party shipping providers. Additionally, we do not guarantee the availability of all products at all times due to high demand or unforeseen circumstances.

8. Amendments to the Sales Policy

Covamavel reserves the right to update or modify this Sales Policy at any time. Changes will be effective immediately upon posting on https://covamavel.com.

By completing a purchase, you agree to the terms outlined in this policy. Thank you for choosing Covamavel. We look forward to serving you and providing quality toys for your children!