Return and Refund Policy

Welcome to Covamavel!

Effective Date: December 30, 2024

At Covamavel, your satisfaction is our top priority. We aim to ensure a smooth and hassle-free return and refund process for all our valued customers. This policy outlines the terms and conditions for returning items and requesting refunds. By making a purchase on Covamavel, you agree to the terms detailed below.

Contact Information

1. Return Policy

1.1. Eligibility for Returns
We accept returns for items that meet the following criteria:

  • Items must be returned within 30 days of delivery.

  • Items must be unused, in their original packaging, and in the same condition as received.

  • A valid proof of purchase, such as an order confirmation or receipt, is required.

1.2. Non-Returnable Items
The following items are not eligible for return:

  • Personalized or customized products

  • Items purchased on clearance or marked as final sale

  • Gift cards

1.3. Return Process
To initiate a return:

  • Contact us at info@covamavel.com with your order details and reason for return.

  • Our team will provide you with a return authorization number and instructions.

  • Ship the item to the address provided in the instructions. Customers are responsible for return shipping costs unless the item is defective or damaged.

2. Refund Policy

2.1. Eligibility for Refunds
Refunds are issued for items that meet the return eligibility criteria outlined above.

2.2. Refund Process

  • Once we receive and inspect the returned item, we will notify you via email regarding the approval or rejection of your refund.

  • Approved refunds will be processed within 7-10 business days to your original payment method.

2.3. Partial Refunds
Partial refunds may be granted in the following cases:

  • The item is not in its original condition or has missing parts due to reasons not caused by Covamavel.

  • Returns are initiated after the 30-day return period (subject to our discretion).

2.4. Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted unless the return is due to a defective or incorrect item.

3. Defective or Damaged Items

If you receive a defective or damaged item:

  • Contact us at info@covamavel.com within 7 days of delivery.

  • Provide photographs of the defect or damage along with your order details.

  • We will arrange for a replacement or issue a full refund, including return shipping costs.

4. Exchanges

We offer exchanges for items of the same value if they meet the return eligibility criteria. To request an exchange, please contact us at info@covamavel.com. Exchange requests are subject to item availability.

5. Cancellations

Orders can be canceled within 24 hours of placement for a full refund. Cancellation requests after this period may not be accommodated if the order has already been processed or shipped.

6. Important Notes

  • Covamavel is not responsible for lost or stolen returns. Please use a trackable shipping service when returning items.

  • Refunds may take additional time to appear on your account depending on your financial institution.

7. Amendments to the Return and Refund Policy

Covamavel reserves the right to update or modify this policy at any time. Changes will be effective immediately upon posting on https://covamavel.com. We encourage you to review this policy periodically.

For questions or concerns regarding our Return and Refund Policy, please contact us at:

  • Hotline: (931) 723-3370

  • Email: info@covamavel.com

  • Address: 1005 Keylon St, Manchester, Tennessee

Thank you for shopping with Covamavel. We value your trust and strive to provide a delightful shopping experience!